Shipping policy

Real Food. Prepared Fresh. Delivered With Care.

At Kitho, we believe food should reach your home as fresh as possible.

Many Kitho products are prepared, packed, or sourced against customer orders whenever possible to maximize freshness, quality, and shelf life. Rather than prioritizing speed alone, we prioritize the quality of the food that reaches your doorstep.

Every order goes through a quality check before dispatch to ensure it meets the standards we expect for our own families.

If we won't eat it, we won't sell it.

Order Processing

Once your order is placed, our team:

Reviews and verifies the order
Prepares, packs, or sources products as required
Performs a final quality check
Carefully packs the order for shipment

Most orders are processed and dispatched within 2–4 business days.

Certain products may require additional preparation or sourcing time to maintain freshness and quality. In such cases, dispatch may take slightly longer.

Delivery Timelines

After dispatch, estimated delivery times are:

Location	Estimated Delivery Time
Tamil Nadu	2–6 Business Days
South India	3–8 Business Days
Rest of India	4–10 Business Days

Delivery timelines are estimates and may vary based on courier operations, weather conditions, public holidays, or service availability in your area.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed during checkout before payment.

Any free shipping offers will be clearly communicated on our website.

Order Tracking

Once your order has been shipped, tracking details will be shared via email, SMS, or WhatsApp (where applicable).

You can use these details to track your shipment in real time.

Delivery Information

To avoid delays, please ensure that your shipping address, phone number, and other delivery information are accurate at the time of placing your order.

Kitho cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete customer information.

Damaged, Missing, or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect:

Take clear photographs of the package and products.
Record an unboxing video before opening the package whenever possible.
Contact us within 24 hours of delivery.

Our team will review the issue and work toward a fair resolution.

Delivery Delays

While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:

Extreme weather conditions
Natural disasters
Transport disruptions
Government restrictions
Courier partner delays
Other unforeseen events

We appreciate your patience and understanding in such situations.

Our Freshness Promise

Many brands optimize for speed.

Kitho optimizes for freshness, quality, and trust.

Whenever possible, products are prepared, packed, or sourced against customer orders to help ensure that what reaches your home is as fresh as possible.

Because real food deserves real care.